Privacy Policy

1. Information We Collect

To provide you with our IPTV services, we collect the following types of information:

• Account Information: Name, email address, phone number, and payment details when you sign up for our service
• Device Information: Device type, operating system, MAC address, and IP address to enable streaming on your devices
• Usage Data: Viewing preferences, channels watched, and service usage patterns to improve our offerings
• Communication Data: Messages exchanged through our support channels (WhatsApp, email)
• Technical Data: Connection logs, error reports, and performance metrics to maintain service quality

2. How We Use Your Information

We use your personal information for the following purposes:

• Provide and maintain our IPTV streaming service
• Process payments and manage your subscription
• Send service updates, technical notices, and promotional communications (with your consent)
• Provide customer support and respond to your inquiries
• Improve our service quality and user experience
• Detect and prevent fraud, abuse, or technical issues
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party companies that help us operate our service (payment processors, hosting providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

All third-party service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure servers with firewall protection and intrusion detection
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure payment processing through PCI-DSS compliant providers

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

5. Your Privacy Rights

Under applicable data protection laws (including UK GDPR), you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation on how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at support@zonetowatch.com or via WhatsApp at +212753950731.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver personalized advertisements (with your consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect your ability to use some features of our service.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your subscription is active and for up to 2 years after cancellation
• Payment information is retained as required by tax and accounting regulations (typically 7 years)
• Usage data and logs are retained for up to 12 months for service improvement
• Communications with support are retained for up to 3 years

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@zonetowatch.com
• WhatsApp: +212753950731
• Website: www.zonetowatch.com/contact

We will respond to your inquiry within 30 days as required by applicable data protection laws.